Shipping & Orders

Learn about delivery times, order tracking, and how we carefully prepare each fragrance for its journey to you.

How long will delivery take to my address?

Delivery times vary based on your location and the shipping option selected at checkout.

What are the shipping charges, and do you offer free shipping above a certain spend?

Shipping charges are calculated at checkout based on your delivery address and chosen shipping method.

Do you offer international shipping?

Yes, we do offer international shipping!. You can find the full list of countries we ship to by visiting our Shipping Policy page. If you're unsure about your region or need help placing an order, feel free to contact our customer experience team — w

Will I have to pay customs duties or import taxes when the parcel arrives?

For international orders, customs duties, import taxes, and any associated fees are determined by the destination country's regulations and are the...

Can I choose a specific courier service?

We partner with a selection of reputable couriers to ensure the best possible delivery experience based on your region and the service level chosen.

Can you hold an order and ship at a later date?

We understand that sometimes you may need a delayed delivery.

Why am I seeing a “Shipping not available” error at checkout?

If you're seeing a “Shipping Not Available” message but your country is listed in our Shipping Policy, it usually means the item you're trying to purchase is currently out of stock in your region. This can happen during high-demand periods or with li

Will my items ship together if one is out of stock?

Typically, if an item in your order is on back-order, we may hold the entire order until all items are available to ship together to minimize shipp...

How can I track the delivery of my order?

You can track the delivery of your order using the tracking details provided in your shipping confirmation. If you need further assistance or updates on your parcel, feel free to reach out to us for help.

Where is my order? The tracking link shows no movement.

If your tracking link hasn't updated for several business days, please contact our customer experience team with your order number.

What can I do if I notice a delay in my order's arrival?

Sometimes, tracking systems can take a little longer to reflect the most recent updates — especially around weekends or public holidays. In most cases, things are still moving as expected, and the delay resolves within 72 hours without affecting deli

My order says delivered, but I haven’t received it — what should I do?

If your order has been marked as delivered, but you’re unable to locate it, we recommend the following steps:. Please note, Goldfield & Banks considers an order delivered once it has been marked as such by the courier, whether to the customer or some

What should I do if the package is damaged or missing items?

If your parcel arrives damaged or missing items, please contact us as soon as possible. Include a brief description and any photos of the outer packaging and contents so we can assist you promptly. We recommend not opening any parcels that appear sig

What steps should I take if I receive the wrong item in my order?

If you’ve received a different item than the one you ordered, please email our customer experience team with the following:. This helps us understand what went wrong and offer you the best possible solution. There's no need to place a new order — our