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Goldfield & Banks

<p id="isPasted">We take care of all customs duties and import taxes, with the exception of European countries outside the European Union. Should any additional fees arise, please reach out to us at <a data-fr-linked="true" href="mailto:info@goldfieldandbanks.com" id="isPasted">info@goldfieldandbanks.com</a>.</p>

For international orders, customs duties, import taxes, and any associated fees are determined by the destination country's regulations and are the responsibility of the recipient. Goldfield & Banks currently offers reimbursement for customers who receive customs notices via a partial refund on Shopify. Please provide us with a copy of the customs notice to confirm the amount.

Will I have to pay customs duties or import taxes when the parcel arrives?

Shipping & Orders

Choosing the right product

What is the concentration of your perfumes?

Are Goldfield & Banks fragrances gender-neutral, or do you offer specific scents for men/women?

How long should I expect your perfumes to last?

Do temperature or humidity affect longevity on skin?

Can I layer your fragrances?

How is Silky Woods Elixir different to Silky Woods?

What ingredients are used in your perfumes?

Do the formulas contain phthalates or parabens?

Are your perfumes cruelty free?

Are your fragrances IFRA compliant?

How should I dispose of empty bottles and atomisers?

Where are your perfumes made? Are they produced in Australia?

Has the location printed on your perfume bottles changed?

How should I store my perfume and what is its shelf life once opened?

How many sprays are in a 2 ml sample vial?

When will this product be back in stock?

Where is my closest retail store?

How can I get free samples?

What happens if a product is out of stock?

Are your perfumes vegan?

Are your perfumes refillable?

What is the source of the alcohol used in your fragrances?

What should I do if my perfume bottle is leaking?

Do your perfumes contain synthetic fragrances?

Which ingredients are restricted during pregnancy or nursing?

What is the recommended shelf life after first spray?

Product & Ingredients

Which payment options do you accept (Afterpay, Klarna, PayPal, Amex, etc.)?

Can I split payment across two cards or pay part with a gift card?

Can I apply a gift card and a promo code in the same order?

How do I apply promo/discount codes?

How much is the discount code if I buy the Discovery Set?

I bought a Discovery Set but never received my discount code - what should I do?

I subscribed but never received my welcome discount code - can you send it?

Do you charge my card immediately or at dispatch?

Are my card details stored on your site?

Payment & Promotions

How long will delivery take to my address?

What are the shipping charges, and do you offer free shipping above a certain spend?

Do you offer international shipping?

Can I choose a specific courier service?

Why am I seeing a “Shipping not available” error at checkout?

Can you hold an order and ship at a later date?

How do I know if my order has been received?

Will my items ship together if one is out of stock?

How can I track the delivery of my order?

Where is my order? The tracking link shows no movement.

What can I do if I notice a delay in my order's arrival?

My order says delivered, but I haven’t received it — what should I do?

What should I do if the package is damaged or missing items?

What steps should I take if I receive the wrong item in my order?

Can I chose the two samples to be added to my 100ml or 50ml order?

Can I cancel or modify my order after checkout?

I entered the wrong address, can you update it before dispatch?

What is your return and exchange policy?

Do you cover return postage on faulty items?

Can I return a fragrance I bought from an authorised retailer?

Can I get a refund for my order if I don't like the product?

Returns & Exchanges

Do you offer gift cards?

Can I add a personal note or request gift wrapping?

Do you offer a loyalty or rewards program?

Do you handle corporate gifting or bulk orders for events?

Do you offer virtual scent consultations?

Gifting & Loyalty

How can I apply to become an authorised Goldfield & Banks stockist?

Do you provide Safety Data Sheets (SDS) for wholesale partners?

Wholesale & Stockists

Our Story

Are you independently owned?

Where can I purchase Goldfield & Banks from an authorised retailer?

How can I report counterfeits or unauthorised sellers?

The House

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General Information

Will I have to pay customs duties or import taxes when the parcel arrives?Updated 8 days ago