What can I do if I notice a delay in my order's arrival?Updated 16 days ago

Sometimes, tracking systems can take a little longer to reflect the most recent updates — especially around weekends or public holidays. In most cases, things are still moving as expected, and the delay resolves within 72 hours without affecting delivery times.

Please note that delivery times vary by location, but typically arrive within 2–10 business days after dispatch.

Peak Periods: Please note that during periods of exceptional demand, both processing and delivery times may be extended due to higher order volumes or unexpected courier delays. We appreciate your understanding and will always do our best to prepare and dispatch your order as quickly as possible.

If your tracking hasn’t updated for more than 4 days, or you’re concerned, feel free to contact our customer experience team. We’ll be happy to investigate and assist you directly.