What should I do if the package is damaged or missing items?Updated 10 days ago

If your parcel arrives damaged or missing items, please contact us as soon as possible. Include a brief description and any photos of the outer packaging and contents so we can assist you promptly.

We recommend not opening any parcels that appear significantly damaged or unusual on arrival. Instead, get in touch first, we’ll investigate internally and take the appropriate steps to resolve the issue with care.