Can I cancel or modify my order after checkout?
To request a cancellation or modification to your order, please contact our customer experience team as soon as possible.
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Returns & Exchanges
We want you to love your fragrance. Here's how we handle returns, exchanges, and order adjustments with care.
I entered the wrong address, can you update it before dispatch?
Please contact our customer experience team immediately if you've entered an incorrect shipping address.
What is your return and exchange policy?
We want you to be completely captivated by your Goldfield & Banks purchase.
Do you cover return postage on faulty items?
Yes, absolutely.
Can I return a fragrance I bought from an authorised retailer?
If you purchased your Goldfield & Banks fragrance from one of our authorised retailers, please refer to that retailer's specific return and exchang...
Can I get a refund for my order if I don't like the product?
Yes, you may request a refund for products you don’t wish to keep, provided they are unopened and in their original sealed condition according to our Return Policy. If your order included a Gift With Purchase, that item must also be returned in its o