Do you cover return postage on faulty items?Updated 2 months ago

Yes, absolutely. If you’ve received a faulty or damaged item, we’re here to make it right. Goldfield & Banks will cover return shipping costs, provided the issue is reported within a reasonable timeframe.

Please contact our Customer Experience team within 48 hours of delivery so we can assist you as promptly as possible. Once we’ve reviewed your claim, we’ll provide return instructions and ensure the matter is resolved with care.