We accept a range of secure payment methods, including major credit cards (Visa, MasterCard, American Express) and PayPal.

We accept a range of secure payment methods, including major credit cards (Visa, MasterCard, and American Express) as well as PayPal.Additional services such as Afterpay or Klarna may be available depending on your region and will appear at checkout if applicable.For the most up-to-date options, please refer to the payment methods displayed during the checkout process.

Which payment options do you accept (Afterpay, Klarna, PayPal, Amex, etc.)?

Our online checkout system typically allows for one credit/debit card payment per order.

Our online checkout system typically allows for one credit/debit card payment per order. However, you can usually use a Goldfield &amp; Banks gift card for part of the payment and cover the remaining balance with a credit/debit card or another accepted payment method. For specific scenarios, please check the options available at checkout.

Can I split payment across two cards or pay part with a gift card?

Typically, our system allows the use of one promotional discount code per order.

Yes, gift cards are treated as a form of payment and can usually be combined with a promotional code.If you experience any issues at checkout, feel free to contact our customer experience team &#x2014; we&#x2019;ll be happy to assist.

Can I apply a gift card and a promo code in the same order?

To apply a promo or discount code:. • Proceed to checkout and enter your code in the ['Discount Code'] field. • Click ['Apply'] to see your new total before finalizing your order. • Only one code can be used per order. If you’re having trouble enteri

To apply a promo or discount code:&#x2022; Proceed to checkout and enter your code in the [&apos;Discount Code&apos;] field.&#x2022; Click [&apos;Apply&apos;] to see your new total before finalizing your order.&#x2022; Only one code can be used per order.If you&#x2019;re having trouble entering your promo code, please try clearing the cache on your web browser or trying on a different device.

How do I apply promo/discount codes?

We&#x2019;re delighted you&#x2019;re considering the Discovery Sample Collection.With the purchase of the Discovery Set, you&#x2019;ll receive a 20% discount code via email within 48 hours. This code can be used toward any 50ml or 100ml bottle and is valid for one month.It&#x2019;s our way of thanking you for exploring the collection and helping you find your signature scent.

How much is the discount code if I buy the Discovery Set?

Your 20% discount code is sent via email within 48 hours of purchasing a Discovery Set. The code is valid for one month and can be used toward any 50ml or 100ml bottle.If you don&#x2019;t see it in your inbox, please check your junk or promotions folder, as it may have been filtered there.If you still can&#x2019;t locate your code after 48 hours, feel free to contact our customer experience team, we&#x2019;ll be happy to assist.

I bought a Discovery Set but never received my discount code - what should I do?

We&#x2019;re delighted to welcome you!If you subscribed to our newsletter and haven&#x2019;t received your welcome discount code, please check your spam or promotions folder first, as it may have landed there.If you still can&#x2019;t find it, contact our customer experience team with the email address you used to subscribe, and we&#x2019;ll make sure your code is sent promptly.

I subscribed but never received my welcome discount code - can you send it?

Your card is typically charged at the time you place your order to secure your purchase and begin the processing and fulfillment stages.

Your card is typically charged at the time of purchase to secure your order and begin processing.Once payment is successfully completed, you&#x2019;ll receive an order confirmation email with the details of your purchase.

Do you charge my card immediately or at dispatch?

We take your security very seriously. Goldfield &amp; Banks does not directly store your full credit card details on our servers. All online payments are processed through secure, PCI-compliant payment gateways that encrypt your information to ensure its safety.

Are my card details stored on your site?

Send an email to our team. We typically reply within 24-48 hours.

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Information related to Payment & Promotions

Payment & Promotions

Everything you need to know about gift codes, seasonal offers, and secure payment options when shopping with us.

Choosing the right product

What is the concentration of your perfumes?

Are Goldfield & Banks fragrances gender-neutral, or do you offer specific scents for men/women?

How long should I expect your perfumes to last?

Do temperature or humidity affect longevity on skin?

Can I layer your fragrances?

How is Silky Woods Elixir different to Silky Woods?

What ingredients are used in your perfumes?

Do the formulas contain phthalates or parabens?

Are your perfumes cruelty free?

Are your fragrances IFRA compliant?

How should I dispose of empty bottles and atomisers?

Where are your perfumes made? Are they produced in Australia?

Has the location printed on your perfume bottles changed?

How should I store my perfume and what is its shelf life once opened?

How many sprays are in a 2 ml sample vial?

When will this product be back in stock?

Where is my closest retail store?

How can I get free samples?

What happens if a product is out of stock?

Are your perfumes vegan?

Are your perfumes refillable?

What is the source of the alcohol used in your fragrances?

What should I do if my perfume bottle is leaking?

Do your perfumes contain synthetic fragrances?

Which ingredients are restricted during pregnancy or nursing?

What is the recommended shelf life after first spray?

Product & Ingredients

How long will delivery take to my address?

What are the shipping charges, and do you offer free shipping above a certain spend?

Do you offer international shipping?

Will I have to pay customs duties or import taxes when the parcel arrives?

Can I choose a specific courier service?

Can you hold an order and ship at a later date?

Why am I seeing a “Shipping not available” error at checkout?

Will my items ship together if one is out of stock?

How can I track the delivery of my order?

Where is my order? The tracking link shows no movement.

What can I do if I notice a delay in my order's arrival?

My order says delivered, but I haven’t received it — what should I do?

What should I do if the package is damaged or missing items?

What steps should I take if I receive the wrong item in my order?

Shipping & Orders

Can I cancel or modify my order after checkout?

I entered the wrong address, can you update it before dispatch?

What is your return and exchange policy?

Do you cover return postage on faulty items?

Can I return a fragrance I bought from an authorised retailer?

Can I get a refund for my order if I don't like the product?

Returns & Exchanges

Do you offer gift cards?

Can I add a personal note or request gift wrapping?

Do you offer a loyalty or rewards program?

Do you handle corporate gifting or bulk orders for events?

Do you offer virtual scent consultations?

Gifting & Loyalty

How can I apply to become an authorised Goldfield & Banks stockist?

Do you provide Safety Data Sheets (SDS) for wholesale partners?

Wholesale & Stockists

Our Story

Are you independently owned?

Where can I purchase Goldfield & Banks from an authorised retailer?

How can I report counterfeits or unauthorised sellers?

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