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Goldfield & Banks

We offer a variety of secure payment options to make your shopping experience seamless and convenient. You can pay for your order using:Credit &amp; Debit Cards &#x2013; We accept Visa, MasterCard, and American Express.PayPal &#x2013; A secure and convenient way to checkout quickly.Apple Pay &amp; Google Pay &#x2013; For a fast and seamless checkout experience.Afterpay, Zip &amp; Klarna &#x2013; Enjoy the flexibility of shopping now and paying later in interest-free instalments. Simply select your preferred option at checkout and follow the prompts.All transactions are encrypted for your security. If you experience any issues with payment, please contact our customer support team for assistance.

We accept a range of secure payment methods, including major credit cards (Visa, MasterCard, American Express) and PayPal. The availability of specific payment services like Afterpay or Klarna may vary by region and will be displayed at checkout. Please refer to the payment options presented during the checkout process for the most current information.

Which payment options do you accept (Afterpay, Klarna, PayPal, Amex, etc.)?

Payment & Promotions

Choosing the right product

What is the concentration of your perfumes?

Are Goldfield & Banks fragrances gender-neutral, or do you offer specific scents for men/women?

How long should I expect your perfumes to last?

Do temperature or humidity affect longevity on skin?

Can I layer your fragrances?

How is Silky Woods Elixir different to Silky Woods?

What ingredients are used in your perfumes?

Do the formulas contain phthalates or parabens?

Are your perfumes cruelty free?

Are your fragrances IFRA compliant?

How should I dispose of empty bottles and atomisers?

Where are your perfumes made? Are they produced in Australia?

Has the location printed on your perfume bottles changed?

How should I store my perfume and what is its shelf life once opened?

How many sprays are in a 2 ml sample vial?

When will this product be back in stock?

Where is my closest retail store?

How can I get free samples?

What happens if a product is out of stock?

Are your perfumes vegan?

Are your perfumes refillable?

What is the source of the alcohol used in your fragrances?

What should I do if my perfume bottle is leaking?

Do your perfumes contain synthetic fragrances?

Which ingredients are restricted during pregnancy or nursing?

What is the recommended shelf life after first spray?

Product & Ingredients

Can I split payment across two cards or pay part with a gift card?

Can I apply a gift card and a promo code in the same order?

How do I apply promo/discount codes?

How much is the discount code if I buy the Discovery Set?

I bought a Discovery Set but never received my discount code - what should I do?

I subscribed but never received my welcome discount code - can you send it?

Do you charge my card immediately or at dispatch?

Are my card details stored on your site?

How long will delivery take to my address?

What are the shipping charges, and do you offer free shipping above a certain spend?

Do you offer international shipping?

Will I have to pay customs duties or import taxes when the parcel arrives?

Can I choose a specific courier service?

Why am I seeing a “Shipping not available” error at checkout?

Can you hold an order and ship at a later date?

How do I know if my order has been received?

Will my items ship together if one is out of stock?

How can I track the delivery of my order?

Where is my order? The tracking link shows no movement.

What can I do if I notice a delay in my order's arrival?

My order says delivered, but I haven’t received it — what should I do?

What should I do if the package is damaged or missing items?

What steps should I take if I receive the wrong item in my order?

Can I chose the two samples to be added to my 100ml or 50ml order?

Shipping & Orders

Can I cancel or modify my order after checkout?

I entered the wrong address, can you update it before dispatch?

What is your return and exchange policy?

Do you cover return postage on faulty items?

Can I return a fragrance I bought from an authorised retailer?

Can I get a refund for my order if I don't like the product?

Returns & Exchanges

Do you offer gift cards?

Can I add a personal note or request gift wrapping?

Do you offer a loyalty or rewards program?

Do you handle corporate gifting or bulk orders for events?

Do you offer virtual scent consultations?

Gifting & Loyalty

How can I apply to become an authorised Goldfield & Banks stockist?

Do you provide Safety Data Sheets (SDS) for wholesale partners?

Wholesale & Stockists

Our Story

Are you independently owned?

Where can I purchase Goldfield & Banks from an authorised retailer?

How can I report counterfeits or unauthorised sellers?

The House

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General Information

Which payment options do you accept (Afterpay, Klarna, PayPal, Amex, etc.)?Updated 6 days ago