We are always delighted to hear from you.

We are always delighted to hear from you. For any inquiries, assistance, or to share your Goldfield &amp; Banks experience, please reach out to our customer experience team via email at <a data-fr-linked="true" href="mailto:info@goldfieldandbanks.com">info@goldfieldandbanks.com</a>.&#xA0;Please note that we operate under Australian business hours (AEST), so response times may vary depending on your time zone. We appreciate your understanding while we carefully handle each inquiry.&#xA0;We look forward to hearing from you.

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Subscribing to our newsletter is the best way to stay connected with Goldfield &amp; Banks. You&#x2019;ll be the first to hear about exclusive promotions, special offers, and new fragrance launches, as well as receive inspiration and stories from the world of perfumery.

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If you ever wish to unsubscribe, simply click the unsubscribe link located at the bottom of any of our newsletters. You&#x2019;ll be removed from our mailing list immediately.

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Goldfield & Banks

Information about our team, stores and how to get in touch.

General Information

Find answers to frequently asked questions about our brand, services, and customer support.

Choosing the right product

What is the concentration of your perfumes?

Are Goldfield & Banks fragrances gender-neutral, or do you offer specific scents for men/women?

How long should I expect your perfumes to last?

Do temperature or humidity affect longevity on skin?

Can I layer your fragrances?

How is Silky Woods Elixir different to Silky Woods?

What ingredients are used in your perfumes?

Do the formulas contain phthalates or parabens?

Are your perfumes cruelty free?

Are your fragrances IFRA compliant?

How should I dispose of empty bottles and atomisers?

Where are your perfumes made? Are they produced in Australia?

Has the location printed on your perfume bottles changed?

How should I store my perfume and what is its shelf life once opened?

How many sprays are in a 2 ml sample vial?

When will this product be back in stock?

Where is my closest retail store?

How can I get free samples?

What happens if a product is out of stock?

Are your perfumes vegan?

Are your perfumes refillable?

What is the source of the alcohol used in your fragrances?

What should I do if my perfume bottle is leaking?

Do your perfumes contain synthetic fragrances?

Which ingredients are restricted during pregnancy or nursing?

What is the recommended shelf life after first spray?

Product & Ingredients

Which payment options do you accept (Afterpay, Klarna, PayPal, Amex, etc.)?

Can I split payment across two cards or pay part with a gift card?

Can I apply a gift card and a promo code in the same order?

How do I apply promo/discount codes?

How much is the discount code if I buy the Discovery Set?

I bought a Discovery Set but never received my discount code - what should I do?

I subscribed but never received my welcome discount code - can you send it?

Do you charge my card immediately or at dispatch?

Are my card details stored on your site?

Payment & Promotions

How long will delivery take to my address?

What are the shipping charges, and do you offer free shipping above a certain spend?

Do you offer international shipping?

Will I have to pay customs duties or import taxes when the parcel arrives?

Can I choose a specific courier service?

Why am I seeing a “Shipping not available” error at checkout?

Can you hold an order and ship at a later date?

How do I know if my order has been received?

Will my items ship together if one is out of stock?

How can I track the delivery of my order?

Where is my order? The tracking link shows no movement.

What can I do if I notice a delay in my order's arrival?

My order says delivered, but I haven’t received it — what should I do?

What should I do if the package is damaged or missing items?

What steps should I take if I receive the wrong item in my order?

Shipping & Orders

Can I cancel or modify my order after checkout?

I entered the wrong address, can you update it before dispatch?

What is your return and exchange policy?

Do you cover return postage on faulty items?

Can I return a fragrance I bought from an authorised retailer?

Can I get a refund for my order if I don't like the product?

Returns & Exchanges

Do you offer gift cards?

Can I add a personal note or request gift wrapping?

Do you offer a loyalty or rewards program?

Do you handle corporate gifting or bulk orders for events?

Do you offer virtual scent consultations?

Gifting & Loyalty

How can I apply to become an authorised Goldfield & Banks stockist?

Do you provide Safety Data Sheets (SDS) for wholesale partners?

Wholesale & Stockists

Our Story

Are you independently owned?

Where can I purchase Goldfield & Banks from an authorised retailer?

How can I report counterfeits or unauthorised sellers?

The House