Send an email to our team. We typically reply within 24-48 hours.

MY ACCOUNT

SHOP ALL

SUBSCRIBE TO OUR EMAILS

STORE LOCATOR

THE NATIVE COLLECTION

THE HOUSE

DISCOVERY SET

THE BOTANICAL SERIES

BEST SELLERS

Goldfield & Banks

We understand the importance of a beautifully presented gift. At this stage, we do not offer personalised gift messages or cards. If you have a special gifting request, please contact our Customer Experience team before placing your order. We&apos;ll be happy to let you know what gift presentation options are available in your region and will always do our best to make your order feel as special as possible.

We understand the importance of a beautifully presented gift. While standard gift wrapping options may vary, we aim to make every Goldfield & Banks delivery feel special. For specific gifting requests, such as adding a personal note, please contact our customer experience team before placing your order, or look for gifting options at checkout, especially during peak seasons.

Do you offer gift wrapping or the option to add a personal note?

Gifting & Loyalty

Choosing the right product

What is the concentration of your perfumes?

Are Goldfield & Banks fragrances gender-neutral, or do you offer specific scents for men/women?

How long should I expect your perfumes to last?

Do temperature or humidity affect longevity on skin?

Can I layer your fragrances?

How is Silky Woods Elixir different to Silky Woods?

What ingredients are used in your perfumes?

Do the formulas contain phthalates or parabens?

Are your perfumes cruelty free?

Are your fragrances IFRA compliant?

How should I dispose of empty bottles and atomisers?

Where are your perfumes made? Are they produced in Australia?

Has the location printed on your perfume bottles changed?

How should I store my perfume and what is its shelf life once opened?

How many sprays are in a 2 ml sample vial?

When will this product be back in stock?

Where is my closest retail store?

How can I get free samples?

What happens if a product is out of stock?

Are your perfumes vegan?

Are your perfumes refillable?

What is the source of the alcohol used in your fragrances?

What should I do if my perfume bottle is leaking?

Do your perfumes contain synthetic fragrances?

Which ingredients are restricted during pregnancy or nursing?

What is the recommended shelf life after first spray?

Product & Ingredients

Which payment options do you accept (Afterpay, Klarna, PayPal, Amex, etc.)?

Can I split payment across two cards or pay part with a gift card?

Can I apply a gift card and a promo code in the same order?

How do I apply promo/discount codes?

How much is the discount code if I buy the Discovery Set?

I bought a Discovery Set but never received my discount code - what should I do?

I subscribed but never received my welcome discount code - can you send it?

Do you charge my card immediately or at dispatch?

Are my card details stored on your site?

Payment & Promotions

How long will delivery take to my address?

What are the shipping charges, and do you offer free shipping above a certain spend?

Do you offer international shipping?

Will I have to pay customs duties or import taxes when the parcel arrives?

Can I choose a specific courier service?

Why am I seeing a “Shipping not available” error at checkout?

Can you hold an order and ship at a later date?

How do I know if my order has been received?

Will my items ship together if one is out of stock?

How can I track the delivery of my order?

Where is my order? The tracking link shows no movement.

What can I do if I notice a delay in my order's arrival?

My order says delivered, but I haven’t received it — what should I do?

What should I do if the package is damaged or missing items?

What steps should I take if I receive the wrong item in my order?

Shipping & Orders

Can I cancel or modify my order after checkout?

I entered the wrong address, can you update it before dispatch?

What is your return and exchange policy?

Do you cover return postage on faulty items?

Can I return a fragrance I bought from an authorised retailer?

Can I get a refund for my order if I don't like the product?

Returns & Exchanges

Do you offer gift cards?

Can I add a personal note or request gift wrapping?

Do you offer a loyalty or rewards program?

Do you handle corporate gifting or bulk orders for events?

Do you offer virtual scent consultations?

How can I apply to become an authorised Goldfield & Banks stockist?

Do you provide Safety Data Sheets (SDS) for wholesale partners?

Wholesale & Stockists

Our Story

Are you independently owned?

Where can I purchase Goldfield & Banks from an authorised retailer?

How can I report counterfeits or unauthorised sellers?

The House

Contact us

Newsletter: Why subscribe?

Newsletter: How do I unsubscribe?

General Information

Can I add a personal note or request gift wrapping?Updated 9 days ago